Why players choose toutou?

• What is KYC?
• What is toutou's KYC verification process?
• Why am I being asked to undergo KYC verification process?
• What documents do I need to provide for KYC verification?
• What documents do I need to provide in relation to the payment method(s) I've used or would like to use?
• What if I do not have the required documents?
• My address is already stated in the ID, do I still need to send proof of address?
• What information/documents are required to be provided should I wish to change my personal details?
• How do I send my Online Account Proof to you?
• Do you only accept documents written in English?
• Can I give you a photocopy document?
• Can I provide only a part of my document where the required information is shown?
• When do I need to provide these documents?
• How should I send the required KYC documents to toutou?
• What If I do not have access to any scanner or fax machine?
• Are my documents safe with you?
• Can I request my personal document to be deleted after verification is completed?
• Will I be required to undergo KYC verification more than once?
• How will I know if the documents I had submitted are sufficient for KYC verification purposes?
• What if I refuse to provide any or all of the required documents for KYC verification purposes?

What Is KYC?

Know Your Customer (KYC) refers to the due diligence activities that toutou as a regulated business must perform to provide services to you. KYC procedures are required to establish certain information about our members for compliance with the relevant legislations and to ensure probity of toutou members and their activities with us.

What Is toutou's KYC Verification Process?

“toutou.com is fully licensed and regulated by the First Cagayan Leisure Resort Corporation. As part of our due diligence to satisfy regulatory requirements, we are required to verify the identity of our members.”

To fulfill the necessary KYC verification process, we will require our members to provide us with a copy of certain valid identification documents. This request will be communicated to you via your email address registered with toutou. Please note that you will require access to a fax machine, scanner or camera for your submission of the required documents.

We may contact you via your registered telephone details to further facilitate the verification process, where necessary.

Why Am I Being Asked To Undergo KYC Verification Process?

You will be required to undergo our KYC verification process as a result of:

• You updating certain personal information on your toutou Profile;
• Lack of certain information relating to you, your toutou account or your transaction(s) with toutou;
• Discrepancy(ies) or inconsistency(ies) of information relating to you, your toutou account or your transaction(s) with toutou;
• Promotional claims;
• Certain activity levels or thresholds being triggered; or
• Our routine or random checking

Notwithstanding the above, toutou reserves the right to perform KYC verifications on any of our members as and when we deem necessary or appropriate.

What Documents Do I Need To Provide For KYC Verification?

You may be required to provide us with a copy of a document from each of the following categories when requested:

• Identity Verification
  Valid Photo ID with your name, date of birth and address
• National Identification Card (front and back copy)
• Driver's License (front and back copy)
• Passport
• Armed Forces ID Card (front and back copy)
• Known Employer ID Card (front and back copy)
• Other Identification Card issued by government/ known government agency/ body (front and back copy)

Address Verification
Recent statement with your name, address and date that is not older than 3 months

• Utility Bill (Mobile phone bill is not accepted)
• Bank Account Statement / Credit Card Statement from a recognised bank
• Council Tax Bill
• Mortgage Statement from a recognised lender

Source of Funds / Wealth Verification
Valid proof of account details consistent with those stated in your deposit and withdrawal transactions such as your full name and account/ card number or email address

• Credit Card and Credit Card Statement that is not older than 3 months
• Bank Account Statement that is not older than 3 months
• Full screenshot of Online Banking Details including the URL address bar
• Full screenshot of Skrill Account Details including the URL address bar
• Full screenshot of Neteller Account Details including the URL address bar
• Full screenshot of Entropay Card Details including the URL address bar
• Salary/ Pay Slip that is not older than 3 months

Check what documents you need to provide for the different payment methods.

PLEASE NOTE:

• The documents must be clear and legible.
• Scan or capture the full document. Please do not crop.
• The documents must be valid or recent (not older than 3 months) showing your full name, address, account details, toutou transaction details and document validity date.
• You may be asked to send additional supporting documents such as Birth Certificate, Visa or Entry Permit, etc. due to missing information or discrepancies.
• Proof of Income or Source of Wealth may also be required for enhanced due diligence purpose.
• Please send documents that state your residential address. Regrettably, documents addressed to PO Box number are unacceptable for validation.
• If the information in your documents is stated in foreign language, it would be helpful if you could directly provide us with its English translation.
• For paperless or online accounts, please Print Screen the account details and statement pages and send us the full screenshot including the URL address bar.
• Please send images in JPEG or GIF file formats only with a total size of no more than 8 MB.
• Use the highest resolution available on your fax machine (recommended resolution supported by most machines: 'Photo').
• If scanner or fax machine is not available, you may capture the document using a digital camera or phone camera.
• Send the documents as an email attachment using your toutou registered email address, or if documents are faxed, state your toutou username on each of the documents. Processing time for verification may be longer if your toutou username is not clearly stated.

What Documents Do I Need To Provide In Relation To The Payment Method(S) I've Used Or Would Like To Use?

International Credit/ Debit Card

• Please ensure that you use a card issued in your own name.
• For security purposes, please mask out the 7th to 12th digits of your card number and the CVV (the 3 digit number at the back of your card)
• Your signatory must be evident at the back of the card
• The Credit/ Debit Card Statement must show your name, address, card/ account number and statement date that is not older than 3 months
• The address in the Credit/ Debit Card Statement must match with your toutou registered address. Should there be any discrepancy in the address information, we may require you to provide us with an explanation of the reason for such discrepancy.
• For Virtual Cards, please Print Screen the online card/ account details and transactions pages and send us the full screenshot including the URL address bar
• Please Print Screen all the relevant pages that show your name, card/ account number, validity date, other account details and recent (not older than 3 months) transaction details

Bank Transfer

• The bank account must be in your name. Using of 3rd Party account is not allowed
• Bank Account Statement must show your name, account number used to transact with toutou and statement date that is not older than 3 months
• For Online or Internet Banking, please Print Screen the online bank account details showing your name, account number used to transact with toutou and transactions details and send us the full screenshot including the URL address bar

What If I Do Not Have The Required Documents?

If you do not have any of the required documents, other official documents or evidence issued by authorised authorities may be accepted. These will be reviewed on a case-by-case basis.

My Address Is Already Stated In The ID, Do I Still Need To Send Proof Of Address?

Your government issued ID (National Identity Card, Local Passport or Driver's License) may also serve as proof of address if all details are clear, if it has not expired and if the address on the ID matches the one on your toutou account. If the address on your ID differs from that on your toutou account, another form of proof of address is required.

What Information/Documents Are Required To Be Provided Should I Wish To Change My Personal Details?

Please send the required documents below using your registered email address to KYC@toutou.com

• Scanned front and back copy of your valid Photo ID with your name and address clearly printed on it
• Old and new personal details to be updated

How Do I Send My Online Account Proof To You?

Please take a screen capture of your online/internet banking page which clearly shows your name and the bank's URL address.

Do not use the Copy (CTRL + C) function to capture the information.

To take a screen capture:

• With the intended banking page displayed on your monitor or screen, press the 'ALT' + 'Print Screen' or 'PrntScr' button on the keyboard,
• Paste the screen-shot onto either Microsoft Word, Microsoft Excel or 'Paint' application,
• Save the file containing the screen shot, and
• Attach the file in an email to KYC@toutou.com.

Do You Only Accept Documents Written In English?

We prefer to receive documents in English. However, we can accept documents in another language and it would be helpful if you could also provide us with its English translation.

Can I Give You A Photocopy Document?

You can submit a photocopy document but we encourage you to provide us with scanned colored copy instead due to quality of images reasons. If in the event that a photocopied document is of a poor quality, we may require you to provide us with a certified true copy of your document with stamp clearly reflected on it.

Can I Provide Only A Part Of My Document Where The Required Information Is Shown?

Please provide us with a copy of the full document - cropped or half page copy of any document is not valid for our verification purposes. However, you may choose to cover some sensitive data for your own security.

When Do I Need To Provide These Documents?

You will receive an email notification from our KYC Department requiring you to submit documents for KYC verification.

should provide all the required documents at your earliest possible convenience upon the receipt of such email to avoid any delays in processing your transactions and/or reduce/prevent interruptions to the continuing use of your toutou account.

How Should I Send The Required KYC Documents To toutou?

Please send the documents as an attachment using your toutou registered email address to KYC@toutou.com or you may fax it to +442070228668.

What If I Do Not Have Access To Any Scanner Or Fax Machine?

If you do not have access to a scanner or fax machine, you may capture the required document(s) using a digital camera or phone camera and send them as pictures to us at KYC@toutou.com from your toutou registered email address.

How Will I Know If The Documents I Had Submitted Are Sufficient For KYC Verification Purposes?

You will receive an email notification from our KYC team within 24 hours upon the receipt of your email or faxed document by us.

Are My Documents Safe With You?

We take Data Protection very seriously. We are committed to maintaining the confidentiality of the personal information collected by us in order to allow you to enjoy playing online at toutou.

We will use technical and organizational measures to safeguard your personal data, for example:

• access to your account is controlled by password and username which are unique to you
• we store your personal data on secure servers

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.

We ask that you read the Privacy Policy carefully as it contains certain information about how we will use your personal data.

Can I Request My Personal Document To Be Deleted After Verification Is Completed?

As a regulated and licensed gaming business, we have regulatory obligations to maintain members' records for a minimum period of 6 years.

We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 2002 (an Act of Tynwald).

How Long Is The Verification Processing Time?

Provided full and complete documents are received, we shall take no more than 48 hours upon the receipt of your email or faxed document to complete the verification process. Under certain circumstances, however, longer processing time may be required.

In any event, we will endeavor to complete the verification process within the shortest possible time frame.

Will I Be Required To Undergo KYC Verification More Than Once?

You will not be subject to the same KYC document verification checks more than once, unless the document(s) you submitted in the last KYC verification process had expired, e.g. passport validity period expires, or where a reasonable period since the last KYC verification process has passed, in which case you may be required to re-submit valid and current document(s).

Notwithstanding the above, you may be subject to different levels of KYC verification checks in the course of your relationship with toutou.

What If I Refuse To Provide Any Or All Of The Required Documents For KYC Verification Purposes?

If we do not receive all of the required documents from you, or we do not receive them within the given timeframe, your toutou account verification process would fail.

As a result, your toutou account will be bound by a number of restrictions which may include, but not limited to, the following:

• voiding of the relevant transaction(s),
• cancellation of bets including forfeiture of any winnings, and
• closing of your toutou account, including any funds remaining in it.

You must complete the KYC verification process successfully in order to resume any further transactions on your toutou account.