Account FAQ
How Do I Open An Account With toutou?

Registration with toutou is easy! Just 3 simple steps:

Step 1: Click on the JOIN US NOW button on the top of the homepage
Step 2: Answer simple questions for us to create a personal account for you.

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UserID a value for us to uniquely identify you, between 5 to 15 characters
Password is case-sensitive, between 6 to 16 characters
Email address this is to enable us to communicate your account transaction information as well as to alert you of any latest promotions
Currency this is your preferred currency of choice. All your deposits and withdrawals will be made via this preferred currency

Note that true and accurate information are required for account registration. This policy is to ensure the security of the funds at toutou website. Except the account owner using the correct bank details, no third party can make deposit or withdrawal transaction to and from the toutou accounts.


Step 3: Most importantly, you would need to read the Terms and Conditions and Sports Betting Rules for the usage of the website, and acknowledge that you are above 18 years of age or the legal minimum age in your country of residence (whichever is the higher).


How Many Accounts Can I Register With toutou?

You are only permitted to register one account with toutou, and hold no more than one account at all times. Should more than one account be identified as belonging or relating to you, toutou reserves the right to treat any such accounts as a single joint account or to close such accounts and terminate this Agreement.



Do I Need To Submit Any Form Verification Documents When I Play At toutou?

As part of toutou's due diligence to satisfy the regulatory requirements, we are required to verify the identity of our members. Our related department will be sending you an email should you need to send a copy of your documents for verification.

How Do I Edit My Personal Information? (Name, Address, Date Of Birth, Registered Email)?

Please send the required documents below using your registered email address to KYC@toutou.com Scanned front and back copy of your valid Photo ID with your name and address clearly printed on it. State your old and new personal details to be updated.

How Do I Change My Other Account Details? (Password, Time Zone And Newsletter)

You may change your account Password, Time Zone and Newsletter updates by accessing to Profile under My Account. Save all changes made by applying "Submit."



How Can I Retrieve My Security Question & Answer?

To retrieve your security question and answer, you may contact toutou via toutou Live Chat or email us at cs@toutou.com. Your identity will be verified before the requested information is released to you, which will be sent to your email address registered to toutou.



Why Is There An Error When I Try To Log In Using My Password?

Please check if you have entered the password correctly. The password should have at least 6 characters. If this problem persists, you might want to reset your password by using the Forgot Password icon found on the Password field.


What Should I Do If My toutou Account Has Been Locked? (Due To Maximum Login Attempts)

Once the account has been locked, due to maximum login attempts, please use the Forgot Password icon found on the Password field.

I Have Forgotten My Username And/Or Password, What Should I Do?

To retrieve your username you will need to contact us at cs@toutou.com so that we may verify the details of your account with you. If you wish to retrieve your password, use the Forgot Password icon found on the Password field.



Why Is There An Error When I Try To Log In Using My Password?

Please check if you have entered the password correctly. The password should have at least 6 characters. If this problem persists, you might want to reset your password by using the Forgot Password icon found on the Password field.



Am I Allowed To Bet With toutou?

You must be at least 18 years of age or over the age of majority in your jurisdiction, whichever is the greater, and you must have read and agreed to our toutou Terms and Conditions. Click on the link to find out more.

Do I Have To Open A New Account To Play In toutou Products Other Than Sportbook?

No. Once account registration is completed, you can enjoy all products offered on the website with that account.



What Are The Supported Currencies?

Tou Tou supports one currency as follows:
Please note that all of your transactions (deposits, wagers, and withdrawals) will be performed in that single currency.



How Can I Change My Registered Currency?

You will have to close the existing account that you have before re-registering another account with your preferred currency. However, please take note of the possible exchange rate losses should you still have funds in your account.
Please ensure that you create an account using the same information as in your old account. Moreover, please provide us with the security answer for your existing account so that we can close it. If you've forgotten the details, you can alternatively provide us with your first name, last name and date of birth.



How Can I Request For My Account Statement?

Please note that you will be able to view the last 30 days of your account statement in "My Account" when you login to your account.
If you would like to request for your account statement of more than the last 30 days, please provide us with the specific period needed for the account statement as well as your Security Question and Answer via Live Chat or email to cs@toutou.com. Your requested account statement will be sent to your registered email address.
Kindly note that the request for the account statement covering over 6 months and above from the date of request is subject to a service fee of 30 RMB, or its equivalent in other currencies.



Will My Account Be Closed If It Has Been Unused For A While And How Can I Reactivate It?

Your toutou account will be categorized as a Dormant Account if there were no transactions performed for a continuous period of 6 months since your last account login date.
If your account remains dormant for a continuous period of more than 18 months since your last account login date, toutou reserves the right to transfer the remaining funds in your account as a donation to nominated charity(ies) and good causes, and to close your account.
To request for account activation due to dormancy, you need to provide Security Answer, User Name and Reason. If the request is in a form of email, the required details should be sent via your registered email address to cs@toutou.com.



How Can I Terminate My toutou Account?

To terminate your toutou account, you may contact us via toutou Live Chat or email us at cs@toutou.com from your email address registered with toutou , providing your toutou account Security Answer. If you have forgotten the details, you can alternatively provide us with your first name, last name and date of birth. For Quality Improvement purposes, please also include your reason(s) for account closure.



Does My Registered Name With toutou Have To Be The Same As That On My Identification Document And Account(S) Used In Depositing/Withdrawing With toutou?

You must register your toutou account using your true and legal name and identity, which must also correspond with that on the credit/debit card(s), bank account(s) or other payment accounts used to deposit or receive funds in toutou account



Is My Personal Information Secure?

We are committed to maintaining Privacy Practices to create, as far as possible, a secure gaming environment for our customers.
Our commitments to protect personal information are in accordance with data protection legislations, including how we process the data.
All parties who perform services for or on behalf of toutou have legal obligations to observe and comply with toutou's privacy standards.
Kindly refer to our Privacy Policy page for more details.



What Is Responsible Gaming And How Is It Helpful To Me?

As a reputable and responsible bookmaker, we want our players to be in the best position when they enjoy playing with us. A small but important portion of our clients may have difficulty controlling their gaming habits which leads to adverse effect on their finances, career, family and society. We strongly encourage that you take some time to read through the important messages in Responsible gaming page to be aware and cautious of your gaming behavior.



How Can I Request For Self-Exclusion?

You may apply self-exclusion on your account using any one of the two methods: Tick the Self-exclusion tick box on the Responsible Gaming page under account settings and click the [Apply] button; OR,
Send an email to cs@toutou.com using your registered email address providing your toutou username and the effective date of exclusion. If no such date is indicated, the date of email receipt will be considered as the effective date.



Can I Remove My Self-Exclusion Before It Expires?
Self-exclusion restrictions will be strictly applied to an account and will be valid for a minimum period of six (6) months and cannot be removed before the end of the 6-month period.



How Can I Set Playing Limit To My Account?

You can choose to set deposit limit or 7 days cooling off as below:
Deposit limit: You may key in the deposit limit on the Responsible Gaming page under Account settings and click on the [Apply] button. Once your deposit limit has been set, it may only be changed after a minimum of seven (7) days for daily/7days request and thirty (30) days for 30 days request from the latest time stamp indicated. Please note that you will be excluded from depositing any funds when you set your deposit limit to zero (0). 7 days cooling off: You can also request to set 7 days cooling off period on your account. Once applied, your account will be excluded from any deposit or betting within a period of 7 days. Just email to cs@toutou.com using your registered email, providing your Username, Security answer and starting date of cooling off period. If no such date is indicated, the date of email receipt will be considered as the effective date.



Do I Have To Maintain A Minimum Balance In My Account?

No, you don't need to maintain a minimum balance in your account.